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FAQ

FAQ

BSA Distributions

To activate your Bitdefender subscription follow the steps below.

  1. Go to Bitdefender Central and sign in. If you don’t have an account, choose to create one.
  2. Click on the My Subscriptions panel, located on the left side of the window.
  3. Click the ACTIVATION CODE button, then type the code in the corresponding field.
  4. Finally, click on ACTIVATE.
  5. Your subscription is now activated. Close the pop-up window or click on PROTECT YOUR FIRST DEVICE to install Bitdefender.

NOTE: Do NOT type this activation code again when installing Bitdefender products from this account.

Device limit reached. How do I add seats to my subscription?

Bitdefender subscriptions come with a limited number of slots to install Bitdefender on multiple devices. If you have used up all your slots, you can add more seats to your existing subscription or you can delete the slot of an unused device to allow installation on a new device.

Hot To Transfer a Seat:

Follow the instructions below to transfer a slot so that you can install Bitdefender on a new device:
If your Bitdefender product is installed on a device that you no longer use, you can transfer its slot to another device.

  1. Remove the old device from your Central. For a step-by-step guide, read – How to remove a device from your Bitdefender Central account.
  2. Now you can install Bitdefender on your new device.


Bitdefender 2020 ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Our company policy is to offer all our customers free upgrades to the latest Bitdefender product available on the market for the remaining days of their subscription period. These upgrades are rolled-out automatically after the launch. To manually upgrade for free to the brand-new Bitdefender 2020 simply download the latest installation kit from Bitdefender Central and follow the instructions presented in the installer.


  1. Go to Bitdefender Central and sign in.
  2. On the left-side column, click on My Devices.
  3. In the My Devices screen, click on INSTALL PROTECTION and select Protect this device, then select device owner.
  4. Run the downloaded executable file on your system and follow the on-screen instructions. This will automatically download Bitdefender 2020 and uninstall the version installed on your device.
  5. Restart your computer when prompted.
  6. Click INSTALL.
  7. After the installation is complete, click START USING BITDEFENDER.
  8. You can now use your Bitdefender 2020 product.
  1. Sign into your Bitdefender Central account.
    NOTE: If you don’t have an account already, please sign up for one.
    • Prior to the installation of Bitdefender Antivirus for Mac, please make sure that you have a Bitdefender Antivirus for Mac subscription in your Central account so the product you install can retrieve it’s validity from your account.
    • If you have an older license key for the previous Antivirus for Mac product, you can find how to transform it into a Bitdefender subscription, in this article.
  2. Select the My Devices panel.
     
  3. In the My Devices window, click INSTALL PROTECTION.
  4. In the newly opened window, click Protect this device, then select device owner.
    NOTE: If you want to Protect other devices, select this option (this will send an email with the installation kit to an email address of your choice).
  5. The installer will be downloaded on your system inside the Downloads folder. Double click on the bitdefender file with the .pkg extension and follow the on-screen instructions. Click on Continue.

  1. On your mobile device, go to Bitdefender Central.
  2. Sign in to your Central account.
  3. Tap the icon in the upper-left corner of the screen, then select My Devices.
  4. In the My Devices window, tap on INSTALL PROTECTION.
  5. Tap on Protect this device.
  6. You should now be redirected to the Google Play Store app.
    NOTE: If the Play Store app does not start automatically, select it from the list of suggested apps.
  7. Tap on INSTALL.